Frequently Asked Questions

eZee iFeedback

01) What is eZee iFeedback?

eZee iFeedback is an Online Feedback Software which can be interfaced with your hotel’s PMS and restaurant’s POS. You can customize the surveys and questions according to your own organization type and management style.

02) Is eZee iFeedback compatible with PMS and POS?

eZee iFeedback is interfaced with eZee FrontDesk and eZee BurrP!, the PMS and POS from eZee. In order to interface with other PMS or POS, just contact us today and we will work towards integration.

03) What about the all data gathered? Where does it all go?

eZee iFeedback is an online system, all the data collected is stored in secured servers. The data is backed up on regular basis, so you never have to worry about lose of data and data can be restored anytime.

04) Can anyone else use eZee iFeedback or it is only for the hospitality industry?

eZee iFeedback is a customer feedback system that can be used by any organization in any industry type. With robust flexible features the system can be tweaked according to the requirement of your organization and connect with your customers.

05) How many campaigns can I run from one account?

eZee iFeedback allows you to create multiple campaigns from one account and run them simultaneously. You can create different campaigns for different clientele or department wise, the choice is yours.

06) What kind of support do I get?

eZee provides 365X24X7 Live support, our help desk is always there whenever you have a question or face any kind of situation using Appytect.

07) What is your refund policy?

eZee offers a fully functional free 14 days trial version for you to test the software. We even offer free on-boarding and training during the trial period. As we have a 'try before you buy' approach, we do not offer a refund for the products.