Features

Customizable Surveys

Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

Comment Section

Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.

Reports & Analytics

Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.

Multilingual Feedback

The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.

Instant Alert via Email & SMS

iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.

Social Media Integration

eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.

The product has been a blessing to our restaurant. The kitchen staff loves reading the reviews about the food and it just makes them want to do it better next time. Our regular customers are happier than ever as our communication has become stronger.

– Owner of Concord Restaurant, Venezuela

Guest Feedback Options

Website Surveys

Customers can fill up the feedback anytime after their experience with organization online and access the survey via a URL link allowing you to get feedback from them anytime. Website surveys can also be accessed via PC, Tablet or smart phones.

Tablet Surveys

Businesses can facilitate guests to provide quick surveys right from tablets; this is a great way for gathering quick feedbacks. Tablets also provide high mobility within the establishment and guests can access survey via their personal tablets.

Smart Phone Surveys

Hotel can send link of feedback surveys via SMS to the guests during their stay or guest's check out, mobile phones are the fastest way of reaching out to your customers and significantly increases chances of feedback.

QR Codes

Create QR codes for different surveys which can be strategically placed at your establishment where guests can directly scan the code and access the surveys they want to.

Touch Screen Kiosks

One of the easiest and efficient ways of collecting feedback from guests, hotels can strategically place touch screen kiosks across prime locations and setup eZee iFeedback surveys according to the requirements.

Hotel and Restaurant App

eZee iFeedback supports custom hotel or restaurant app, it can be integrated with the application allowsing customers to directly give feedback from their mobile phones. eZee iFeedback can be interfaced with Appytect which is a Hotel App Builder from eZee and also with any other app out there.

Limitations of Traditional Paper Feedback Forms

Organizations using traditional paper feedback forms come across many limitations some are obvious and some often overlooked. eZee iFeedback can give your organization a complete overhaul which will allow you to collect and analyze feedback from your customers more efficiently and effectively without any disadvantages.

  • Time Consuming
  • Limited Accessibility
  • No Instant Response
  • Hard to Edit and Modify
  • No Reports
  • Data Manipulation
  • Intruding Process
  • Printing Costs

?Who can use eZee iFeedback?

Non-profit Organizations

Create surveys for your organization taking feedback from volunteers and people who are part of your events and track the difference your organization is making. Create surveys according to different events and stay in touch with regular volunteers, employees and regular participants.

Academic Institutions

In order to constantly improve the educational process it is very importance to identify the key factors affecting the satisfaction of students and faculty members. eZee iFeedback can be customized to meet the specific demands of different educational institutions.

Small-Medium Enterprises

eZee iFeedback provides enough freedom to customize the system which will naturally fit into your business model regardless which industry your business caters to. Feedback from customers is one of the most important things for a business of any size to grow and keep that growth constant.

Manufacturing Industries

Manufacturing businesses can create surveys easily for identifying the production process, production time and overall quality of the products made. This helps manufacturing units to improve their quality of their products and continually improve their process.